What is your return policy?

At GearTree, we want you to be 100% satisfied with your shopping experience and your gear. If you are not satisfied with your purchase, we allow you the option to return most products for credit, exchange or refund within 30 days of purchase (extended until January 10th for the early purchase of Holiday gifts - beginning with purchases from Thanksgiving Day).

In certain instances, where an item shows wear or product packaging is missing or destroyed, a restocking fee may be applied. Please read and follow our return instructions carefully to help avoid restocking fees. Certain items are not returnable for health, copyright or other reasons. No returns on merchandise where trade-ins are involved. Please see below for complete details regarding non-returnable items.

GearTree Return Instructions:

  1. A return authorization is required for all returns. Please email us at save@geartree.com to obtain a Return Authorization and return instructions before returning any item. Be sure to save the tracking number and specify shipping insurance for the full original purchase amount. Please make sure you double box your item, using all original packaging materials in order to protect it from shipping damage. Remember, you are responsible for merchandise until it safely reaches our warehouse. 
  2. For a full refund of the merchandise price, products must be returned in new resalable condition showing no signs of wear. This means that product is in the same condition as when you received it.
  3. All returns must be sent in original packing material complete with all original accessories, owners manuals, complete with blank warranty card. In the event that the product is not in the same condition as when it was received or is missing original materials it will be subject to a minimum 15% restocking fee or possible disqualification for return.
  4. Shipping and handling charges are not refundable. If the product being returned was eligible for free shipping when originally ordered, you will be responsible for the actual cost of shipping. This amount will be deducted from the amount to be refunded.
  5. Allow 3-5 business days for return processing. Refunds for credit card purchases will be credited to the original credit card. 

Please send return items to:

GearTree.com / Returns
2225 Pine Ridge Drive
Jenison, MI 49428

The following items are not returnable:

  1. Consumables such as strings, drumheads, drumsticks tubes reeds, cleaning and instrument care products, CD-R, DAT and other blank media.
  2. Personal use items such as in-ear monitors, harmonicas, didgeridoos, pitch pipes, traditional and ethnic wind instruments, microphones, mouthpieces and clothing.
  3. Copy protected media such as: software, sound cards, books, videos, DVDs, sheet music sample libraries and expansion boards.
  4. All instrument parts, pickups, raw frame speakers and turntable cartridges.
  5. Recording equipment that shows wear or significant use may be refused or assessed a restocking fee.
  6. Special order merchandise

Returning Defective Product:

  1. You must notify us within 30 days of purchase.
  2. To avoid restocking fees please follow the GearTree Return Instructions (see above).
  3. If the defect is not a manufacturer defect, or is found to be because of abuse or general wear and tear, a restocking fees may apply.

Returning Product Damaged in Transit:

  1. Please call our Customer Service Department at 800-705-7095 within 72 hours of receipt for return instructions.
  2. To avoid restocking fees please follow the GearTree Return Instructions (see above).

Delivery Refusal:

If an item is returned to our warehouse because it was refused or undeliverable, a 15% restocking fee will apply. If the item was eligible for free shipping the actual cost of shipping will also be assessed at the time of return.